Villa Rosa Kempinski

I traveled for work with my infant son. I really appreciated how proactive the staff was in getting our room setup before we arrived. It was so wonderful to check in at night and to see a crib already there for him so that I didn't have to request one. Additionally, they even provided a baby bathtub which no hotel has ever done for me, but it made baths sooooo much easier. My son really enjoyed his stay as everyone was so extremely friendly and patient with him. Most people didn't know my name, but he was greeted by name wherever we went on the property which of course wasn't necessary, but made the trip extra special for him. The staff in the Italian restaurant were alllll extremely top notch as well, providing truly world class service. I also appreciated their covid protocols. It was nice having fresh masks and sanitizer provided, plus seeing staff walking around with it. Especially since I had a young baby, that additional level of precaution gave me peace of mind. I've traveled all over the USA and to multiple countries in Europe and Africa with my son in his short 8 months of life and the majority of time we stay in hotels. Hands down this was the best experience we've ever had and I look forward to our next stay there.

I liked the pizza at Lucca and the fact that the cook accommodated my needs ( I am a diabetic and I try as much as I can to not eat food with garlic ) he did his best to fill my expectations and I appreciate the fact that he was so wordy to check with everything was fine 🥰🎀 very thought of him . I highly appreciated the caretakers that were very fast to fulfill all my needs even the silliest one at any hour of the day they were lovely . The receptionist were all cute and well dressed too The gentleman’s at the door are always a big highlights very polite and kind . Overall the people working there make the place worth the price .

Pros Great pool, gym and spa Great sauna. In room H2O, snacks and juice that’s awesome. Rooms service 24/7 Cleaning of room if till 3pm but on request if you need to sleep in the services are offered. GREAT SECURITY - no fear of being stocked int the hotel. Cons Working out in the gym is too hot as the air conditioner is not on - when turned on the windows were left open. A variety of work out machines would be appreciated Jacuzzi was not working.

I recently had the pleasure of staying at Villa Rosa Kempinski in Nairobi, and it was an exceptional experience! The hotel blends elegance and comfort beautifully, creating a welcoming atmosphere. They surprised me with a delightful birthday celebration that made my stay even more special. The spa is a true gem; my massage was rejuvenating and left me feeling utterly relaxed. With attentive service and exquisite dining, Villa Rosa is a perfect retreat for anyone visiting Nairobi!

Good airport pick up, easy check in, comfortable room (although made up for one not two people and wrong name on TV screen), decent spa, central location, good breakfast